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CapTel Captioned Telephone
  • What is CapTel?
    • CapTel Phone at No Cost
    • Choosing a Phone
    • State Programs
    • Mobile CapTel
    • Braille CapTel
    • Testimonials
    • Español
    • Audiologists 
  • Support
    • Customer Service
    • Manuals
    • How-To Videos
    • News & Blog
    • Call-Me Cards
    • Dial-in Numbers
    • Dialing 911
  • Register
  • Contact
Order Now
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  3. Knowledgebase

Frequently Asked Questions 25 Articles

  • What is the Captioned Telephone (CapTel)?
  • How much does CapTel cost?
  • Where can I get a CapTel phone?
  • CapTel Registration Help
  • Can I make international calls with the CapTel?
  • How can I find out more about CapTel?
  • How does Captioned Telephone compare to Voice Carry Over (VCO)?
  • How do I get captions on my phone calls?
  • Can I get captions on my current telephone?
  • I have VOIP phone lines – can I use CapTel?
  • View all articles

Helpful Tips 15 Articles

  • Captioning Preference for IP-based CapTel Models
  • 10 Digit Dialing: What You Need to Know
  • Getting Captions on Incoming Calls
  • Handling Delays with the CapTel Phone
  • How Voice Recognition Errors Affect Captions
  • Getting Captions on Outgoing Calls
  • Getting Captions on Voice Mail Messages
  • You Have the Power: Clearing Things Up with CapTel
  • Use Caller ID with CapTel
  • Use a calling card with CapTel
  • View all articles

CapTel 2400i Knowledgebase 29 Articles

  • CapTel Registration Help
  • CapTel 2400i Registration Help
  • Updating Your CapTel 2400i Software
  • CapTel 2400i: Erasing Answering Machine Messages
  • CapTel 2400i: Deleting Previous Calls
  • What if my Internet connection is located in a different room than the CapTel 2400i/880i/840i?
  • CapTel 2400i: Remote Message Retrieval
  • CapTel 2400i: Playing Your Answering Machine Messages
  • CapTel 2400i: Reviewing Previous Calls
  • CapTel 2400i: Adjusting the Time Zone
  • View all articles

CapTel 2400i User Manuals 12 Articles

  • CapTel 2400i User Manual For Internet-only Use (VoIP)
  • CapTel 2400i Setup Guide For Internet-only Use (VoIP)
  • CapTel 2400i User Manual (with Bluetooth® & no Speakerphone)
  • Previous 2400i Models
  • CapTel 2400i User Manual (with Speakerphone)
  • CapTel 2400i Manual de Usuario (con Altavoz)
  • CapTel 2400iSP User Manual (with Bluetooth® and Speakerphone)
  • CapTel 2400i Specification Sheet
  • CapTel 2400i Guia de Instalacion
  • Using your CapTel 2400i Speakerphone
  • View all articles

CapTel 840i Knowledgebase 42 Articles

  • CapTel Registration Help
  • CapTel 840i/880i: Registration Help
  • What if my Internet connection is located in a different room than the CapTel 2400i/880i/840i?
  • CapTel 840i/880i: Setting the Time and Date
  • What equipment do I need to use CapTel 840i and 2400i?
  • CapTel 840i: Setting How Captions Scroll Across the Display Screen
  • CapTel 840i: Setting the Number of Rings Before Answering
  • CapTel 840i: Making Incoming Messages Audible/Silent
  • CapTel 840i: Turning Keypad Lights On/Off
  • CapTel 840: Dialing a Number to Get an Outside Line
  • View all articles

CapTel 840i User Manuals 6 Articles

  • CapTel 840i How-To Guide
  • CapTel 840i Setup Guide
  • CapTel 840i Specification Sheet
  • CapTel 840i Guia de Usuario
  • CapTel 840i Guia de Instalacion
  • CapTel 840i User Manual – Software Update March 2017

CapTel 840 Knowledgebase 13 Articles

  • CapTel 840: Adjusting Volume/Tone
  • CapTel 840: Clearing All Messages
  • CapTel 840: Remote Access to Your Answering Machine Messages
  • CapTel 840: To Access Your Answering Machine Messages Remotely
  • CapTel 840: Playing your Answering Machine Messages
  • CapTel 840: Setting the Time and Date
  • What is the difference between CapTel 840 in 2-Line mode and CapTel 840i?
  • Are captions faster with the CapTel 2400i/880i/840i than with CapTel 800/840?
  • I don’t have two telephone lines – can I still use my CapTel 840 phone?
  • Ordering Phone Service for 2-Line CapTel
  • View all articles

CapTel 840 User Manuals 5 Articles

  • CapTel 2400i Guia De Configuracion(con altavoz)
  • CapTel 840 How-To Guide
  • CapTel 840 Quick Guide
  • CapTel 840 Guia de Usuario
  • CapTel 840 Specification Sheet

CapTel 880i Knowledgebase 21 Articles

  • CapTel Registration Help
  • CapTel 840i/880i: Registration Help
  • What if my Internet connection is located in a different room than the CapTel 2400i/880i/840i?
  • CapTel 840i/880i: Setting the Time and Date
  • CapTel 880i: Adjusting the Volume
  • CapTel 880i: Adjusting the Sound/Tone
  • CapTel 880i: Clearing All Caller ID Entries
  • CapTel 880i: Clearing All Messages
  • CapTel 880i: Remote Access to Your Answering Machine Messages
  • CapTel 880i: To Access Your Answering Machine Messages Remotely
  • View all articles

CapTel 880i User Manuals 3 Articles

  • CapTel 880i How-To Guide
  • CapTel 880i Setup Guide
  • CapTel 880i Specification Sheet

CapTel 800 User Manuals 4 Articles

  • CapTel 800 User Manual
  • CapTel 800 Manual de Usuario (en Espanol)
  • CapTel 800 Guía Rápida (en Espanol)
  • CapTel 800 Quick Guide

CapTel 800 Knowledgebase 7 Articles

  • Are captions faster with the CapTel 2400i/880i/840i than with CapTel 800/840?
  • Ordering Phone Service for 2-Line CapTel
  • Updating your CapTel 800/840 Software
  • CapTel 800/840/880i: Why do some of the captions appear in <brackets>?
  • How does CapTel 800 work?
  • What equipment do I need to use CapTel 800?
  • CapTel 200/800: Getting Captions on Answering Machine Messages

CapTel 200 Knowledgebase 6 Articles

  • Using CapTel with DSL
  • Ordering Phone Service for 2-Line CapTel
  • CapTel 200 USB Drivers
  • Type of phone lines that work with CapTel 200
  • Requirements for using CapTel 200 in 2-Line mode:
  • CapTel 200/800: Getting Captions on Answering Machine Messages

CapTel 200 User Manuals 5 Articles

  • CapTel 200 USB User Manual
  • CapTel 200 User Manual
  • Uso del CapTel (en espanol) – Modelo 200
  • Guia Breve del CapTel (en espanol) – Modelo 200
  • CapTel 200 Quick Guide

2 Line FAQs 12 Articles

  • What is 2-Line CapTel?
  • What are the benefits of 2-Line CapTel?
  • How does 2-Line CapTel work?
  • What are the requirements for 2-Line CapTel?
  • How do I get a second telephone line in my home?
  • Are there any costs involved with 2-Line CapTel?
  • What type of telephone lines can be used for 2-Line CapTel?
  • I’m using the CapTel phone already, how do I switch to 2-Line CapTel?
  • What are the differences between 1-Line and 2-Line CapTel?
  • How do I get captions with 2-Line CapTel?
  • View all articles

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CapTel

  • CapTel Phone at No Cost
  • Choosing a Phone
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FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. Automatic speech recognition software generates captions of what the other party to the call says, and, in certain circumstances, a live communications assistant may be included on the call to make needed corrections and/or add call details. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service. CapTel captioning service is intended exclusively for individuals with hearing loss. CapTel® is a registered trademark of Ultratec, Inc. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc., and any use of such marks by Ultratec is under license (v5.9 01-25).

Copyright 2025 Ultratec, Inc. All rights reserved.

Connect

  • Facebook
  • YouTube
  • Instagram
  • Threads
  • Pinterest
  • LinkedIn

CapTel

  • CapTel Phone at No Cost
  • Choosing a Phone
  • State Programs
  • Mobile CapTel
  • Braille CapTel
  • Español
  • Audiologists 
  • No Landline
  • Change Emergency Address
  • TRS Provider

Company

  • Careers
  • News & Blog
  • Newsletter
  • Privacy Policy
  • Legal Notice
  • CCPA Privacy Policy
Made In America

Support

  • Customer Service
  • Register Phone
  • Manuals
  • How-To Videos
  • Dialing 911
  • Product Warranty
  • Returns
  • Contact Us
FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. Automatic speech recognition software generates captions of what the other party to the call says, and, in certain circumstances, a live communications assistant may be included on the call to make needed corrections and/or add call details. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service. CapTel captioning service is intended exclusively for individuals with hearing loss. CapTel® is a registered trademark of Ultratec, Inc. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc., and any use of such marks by Ultratec is under license (v5.9 01-25).

Copyright 2025 Ultratec, Inc. All rights reserved.