CapTel 840: Dialing a Number to Get an Outside Line

CapTel 840: Dialing a Number to Get an Outside Line

Is a number required to get an “outside line” before you can place a call? In some office settings, for example, you may need to dial a 9 or other number to get an outside line. This number must be entered in the Dialing Prefix menu in order for captions to work properly.

In 1-Line Mode: Your CapTel phone automatically enters the Dialing Prefix for you at the start of every captioned call. If the Caption feature is OFF, you will need to dial the Dialing Prefix manually before you place a call.

In 2-Line Mode: You still need to dial the Dialing Prefix manually before you place a call, even after you’ve entered the Dialing Prefix in the CapTel menu. The Dialing Prefix in the CapTel menu only applies to Line 2, the telephone line that connects to the Captioning Service.

1. With the handset hung up, press the YES button to see the Options menu.

2. Press the DOWN arrow button repeatedly until Settings is highlighted. Press the YES button to select.

3. Check that Caption Settings is highlighted. Press the YES button to select.

4. Press the DOWN arrow button repeatedly until Dialing Prefix is highlighted. Press the YES button to select.

5. Using the dialing keypad to enter the number you need to get an outside line. Use the DOWN arrow button to backspace and press the UP
arrow button to add 2 second delay, which will appear as a comma (,).

6. When the number is entered, press the YES button to save.

7. Press the NO button repeatedly to exit.

2-LINE MODE: When you place a call in 2-Line Mode, you need to dial the 9 or other number to get an outside line before you dial the telephone number, even after you’ve entered a Dialing Prefix into the CapTel menu. The Dialing Prefix feature only applies to Line 2, the telephone line that connects to the Captioning Service to provide Captions. Because your calls are placed over Line 1 (the telephone line that carries the voice portion of the call), you still need to manually enter the Dialing Prefix before placing a call.