Welcome to CapTel Customer Service

We are working around the clock to provide support, particularly to people impacted by the current national health crisis. During this time, we are experiencing higher than normal call volumes and wait times. We encourage you to take advantage of alternative ways to reach us, including live online chat or by emailing your questions to captel@captel.com. This site also has helpful tips and answers to common questions. Thank you for your patience as we work to support everyone.

Phone Numbers

1-800-233-9130 (Sales Questions)
1-888-269-7477 (Product Support)
1-866-670-9134 (Español)
1-888-402-4018 (California)
1-877-330-0156 (California Español)
1-608-204-6167 (Fax)


Live Help
CapTel 2400i
CapTel 2400i
CapTel 880i
CapTel 880i
CapTel 840i
CapTel 840i
CapTel 840
CapTel 840

User Manuals

CapTel User Manuals and Support Materials.


Watch helpful how-to videos for using CapTel.

Long Distance

Register Your Long Distance Service Carrier.


Register your new CapTel Phone.