Register Your CapTel Phone

Registration for CapTel models: 840i / 880i / 2400i

Congratulations on getting a new CapTel captioned telephone!

To activate the captions, please register your CapTel phone by completing the form below. For Internet-only (VoIP) registration, go to: captel.com/voip

Registration

* Required fields

CapTel User's Name

Use full legal name, matching what's listed on driver’s license or ID card.

First Name:*

Last Name:*

CapTel User's Address

Address 1:*

Address cannot be a PO Box, please provide a physical home address (not a business location).

Address 2:

City:*

No abbreviations. Example: use “Los Angeles” instead of “LA”.

State:*

Zip Code:*

Additional Information

CapTel Phone Number: *

The telephone number of the CapTel phone you wish to enroll.

Email Address:

ESN: *

Located on the bottom of your CapTel phone

Date of Birth: *

Last 4 Digits of Social Security Number: *

Registration Terms & Conditions *

I have a hearing loss that necessitates use of the captioned telephone service.
I understand that the captioning on captioned telephone service may be provided by a live communications assistant who listens to the other party on the line and provides the text on the captioned phone.
I understand that the cost of captioning each Internet protocol captioned telephone call is funded through a federal program.
I will not permit, to the best of my ability, persons who have not registered to use Internet Protocol captioned telephone service to make captioned telephone calls on my registered IP captioned telephone service or device.

Under penalty of perjury, I certify that I am the CapTel user listed above and I agree with these four statements.

Consent to Disclosure of Personal Information *

I understand that the Federal Communications Commission (FCC) requires that my name, address, telephone number, date of birth, and last 4 digits of my Social Security Number (or equivalent) be transmitted to the Telecommunications Relay Service (TRS) User Registration Database to assist with the administration of the TRS program, and I provide my consent. Failure to provide consent will result in denial of service. For details, see: Consent to Disclosure of Personal Information.

By using the captioning service, you are agreeing to the Terms & Conditions that can be viewed at www.captel.com/legal.

Registration FAQs

Why do I need to register?

Per a recent change in regulations by the Federal Communications Commission (FCC), all users of Internet-based Captioned Telephone services must register. This requirement is part of the FCC's effort to protect the captioning service from potential misuse by individuals who do not need captioning support.

Who needs to register?

CapTel users with any of the following models:

CapTel 840i
CapTel 800i
CapTel 880i
CapTel 2400i

What happens if I don’t register my phone?

Per FCC requirements, the Captions feature on your CapTel phone may not be activated until the phone is registered. You will still be able to use the phone to make/receive calls, but there will be no captions.

What does CapTel do with this information?

Registration information gathered is secure and confidential in accordance with FCC requirements. It is not used for marketing or promotional purposes.

Why does the FCC require this information?

The FCC works to protect the captioning service from potential misuse by people who may not need captioning assistance. Your registration information confirms that you are a registered individual. All information provided is treated, by law, as confidential. View FCC Requirement for Personal Information. See also Consent to Disclosure of Personal Information.

Verification

The FCC requires verification of registration information in order for customers to use the captioning service at no cost. In accordance with our privacy policy, CapTel may on occasion contact customers to verify the accuracy of their registration information and update our records if needed. Customers are able to confirm and validate any contact from CapTel to ensure such requests are legitimate.

By law, registration information is maintained at the highest level of privacy and security. See CapTel Privacy Policy. For details on FCC requirements, view FCC Requirement for Personal Information. See also Consent to Disclosure of Personal Information.