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CapTel Captioned Telephone
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CapTel Captioned Telephone
  • What is CapTel?
    • CapTel Phone at No Cost
    • Choosing a Phone
    • State Programs
    • Mobile CapTel
    • Braille CapTel
    • Testimonials
    • Español
    • Audiologists 
  • Support
    • Customer Service
    • Manuals
    • How-To Videos
    • News & Blog
    • Call-Me Cards
    • Dial-in Numbers
    • Dialing 911
  • Register
  • Contact
Order Now
  1. Home
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  3. Knowledgebase
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  5. Helpful Tips

Helpful Tips

  • Captioning Preference for IP-based CapTel Models
  • 10 Digit Dialing: What You Need to Know
  • Getting Captions on Incoming Calls
  • Handling Delays with the CapTel Phone
  • How Voice Recognition Errors Affect Captions
  • Getting Captions on Outgoing Calls
  • Getting Captions on Voice Mail Messages
  • You Have the Power: Clearing Things Up with CapTel
  • Use Caller ID with CapTel
  • Use a calling card with CapTel
  • Pick up a CapTel call from another phone
  • Using Proper Names
  • Summer Plans: Tips for CapTel Users
  • See What’s Happening on the Line
  • Dialing a Phone Number from the Phone Book

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CapTel

  • CapTel Phone at No Cost
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FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. Automatic speech recognition software generates captions of what the other party to the call says, and, in certain circumstances, a live communications assistant may be included on the call to make needed corrections and/or add call details. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service. CapTel captioning service is intended exclusively for individuals with hearing loss. CapTel® is a registered trademark of Ultratec, Inc. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc., and any use of such marks by Ultratec is under license (v5.9 01-25).

Copyright 2025 Ultratec, Inc. All rights reserved.

Connect

  • Facebook
  • YouTube
  • Instagram
  • Threads
  • Pinterest
  • LinkedIn

CapTel

  • CapTel Phone at No Cost
  • Choosing a Phone
  • State Programs
  • Mobile CapTel
  • Braille CapTel
  • Español
  • Audiologists 
  • No Landline
  • Change Emergency Address
  • TRS Provider

Company

  • Careers
  • News & Blog
  • Newsletter
  • Privacy Policy
  • Legal Notice
  • CCPA Privacy Policy
Made In America

Support

  • Customer Service
  • Register Phone
  • Manuals
  • How-To Videos
  • Dialing 911
  • Product Warranty
  • Returns
  • Contact Us
FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. Automatic speech recognition software generates captions of what the other party to the call says, and, in certain circumstances, a live communications assistant may be included on the call to make needed corrections and/or add call details. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service. CapTel captioning service is intended exclusively for individuals with hearing loss. CapTel® is a registered trademark of Ultratec, Inc. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc., and any use of such marks by Ultratec is under license (v5.9 01-25).

Copyright 2025 Ultratec, Inc. All rights reserved.