Learn about using phone captioning technology for outgoing and incoming calls.

Discover how captioned phone technology for hearing loss works.If you’re considering a CapTel captioned telephone, you may be curious how this captioning phone technology for hearing loss works. CapTel phones operate just like traditional telephones, with the added benefit of providing captions that help you follow along with the conversation. In this guide, we’ll explain how captioning works on your phone, depending on whether you have an internet-based or analog CapTel model.

Internet-based models
There are three internet-based hearing loss telephone models to choose from: 840i, 2400i, and 880i. Below, discover how both outgoing and incoming calls work with your new internet-based phone for hearing loss.

Outgoing calls
Using captions when making an outgoing call on your internet-based CapTel phone is easy. Captions automatically default to being on, but you can also check this by making sure the captions button is lit up. Simply dial the intended number, and your phone will automatically connect to a no-cost captioning service that provides written captions of everything your caller says right on your display screen. With this phone technology for hearing loss, you can listen to your caller as you read captions of the conversation.

Incoming calls
The process for incoming callers is just like a traditional phone. With our internet-based models, an inbound caller will simply dial your phone number directly. As the call is placed, your phone will again automatically connect you to the no-cost captioning service and provide written captions of the conversation.

Analog phone model
Designed for people without high-speed internet access, the CapTel 840 works with a standard analog telephone line. Both the captions and voice parts of the conversation are carried directly over the telephone line. Find out how to place outgoing calls and receive incoming calls with this model below.

Outgoing calls
Outgoing calls work the same way as they do for our internet-based models. When you dial the intended number, your phone will automatically connect you to the no-cost captioning service. With this convenient phone technology for hearing loss, we think you’ll find that it’s easier and more enjoyable than ever to communicate over the telephone.

Incoming calls
Incoming calls work differently, depending on whether you are using 1-Line or 2-Line CapTel. With 2-Line CapTel, the conversation is carried on one line, while the captions are provided on a second telephone line.

  • 1-Line CapTel: To receive captions on your incoming calls, your callers would dial the toll-free captioning service first, then enter your phone number. The call will then go through to you with captions.
  • 2-Line CapTel: This is similar to the internet based models where callers can dial your number directly, and your phone will automatically connect you to the no-cost captioning service.

In this guide, we explored how CapTel’s captioned phone technology for hearing loss works with both internet-based and analog models. Our easy-to-use technology makes talking over the phone a breeze!

To learn more about the captioned telephone models mentioned in this post, review this guide on finding the best phone for hearing loss for you. Have you already selected your model? Be sure to brush up on equipment requirements to use one of our captioned phones.

CapTel Captioned Telephone