Consider these questions to help you select the best CapTel model for you.


One tip to help you choose the right captioned telephone for you is to determine your preference for a traditional or touch-screen display.If you experience hearing loss and find yourself struggling to hear over the phone, a CapTel captioned telephone can help you catch every word. Ideal for people with hearing loss, CapTel allows you to read captions of everything your caller says. It’s like closed captions on TV – for your telephone! CapTel has several different models to choose from, ranging from traditional style telephones to touch screen display models – letting you choose the CapTel model that fits well with your individual situation. To help identify which model you’ll be most comfortable with, use this helpful guide. You’ll be reconnected to family and friend over the phone in no time!

To help you decide which CapTel captioned telephone is best for you, ask yourself these questions:

  • Do you have high speed Internet?
  • Do you prefer a traditional style phone or a touch-screen display?
  • Do you experience low vision?
  • Would you like to personalize the tone settings?
  • What other features are important to you?
  • What do other users have to say?

Keep reading to learn more about each of these tips for choosing a captioned telephone.

Do you have access to high-speed internet?

If you have a high-speed internet connection and telephone service, seek CapTel models ending in the lower-case letter “i.” CapTel 840i, CapTel 880i, and CapTel 2400i use your internet connection to provide captions. If you don’t have access to the internet, our 840 model is designed to work smoothly using an analog telephone line. To initiate the captions, your callers will dial the captioning service first, and then enter your phone number to ensure you receive captions of the call. For all CapTel models, any call you make will automatically have captions, provided the captions are turned on.

Do you prefer a traditional style phone or a touch-screen display?

If you prefer a model that closely resembles a traditional style telephone, look to the CapTel 840i, CapTel 880i, and CapTel 840 models, all which offer a similar look and feel to a standard phone. If a modern touch-screen display is more up your alley, check out CapTel 2400i that features a large color display that looks similar to a tablet computer.

Do you experience low vision?

With all CapTel models, you can adjust the font size and colors to make it easy to read the captions. If you need an extra-large display to make the caption size even larger, the CapTel 880i is a great option for you. This captioned telephone has extra-large font sizes and display options for easy reading.

Would you like to personalize the tone settings?

All CapTel models feature powerful amplification and tone control, letting you adjust for both volume and high or low frequency sounds to maximize your hearing ability.  The CapTel 2400i takes it a step further, also letting you customize the various sound frequencies to match your personal audiogram. Whichever model you choose, you can experiment with the tone settings to find the optimal sound for your hearing level.

What other features do you prefer?

When you choose any CapTel captioned telephone, you’ll have access to many other thoughtful features available on all our phones, including:

  • Built-in answering machine that saves and displays messages
  • Hearing aid compatible handset
  • Adjustable tone control
  • One-touch customer support
  • Phonebook that stores more than 95 contacts
  • Free installation support, either on-site or over the phone

Have a question about a feature you’re looking for on a CapTel phone? Reach out to us online or call (800) 233-9130 to talk with our team.

What do others have to say?

Discovering what others with hearing loss think of their captioned telephone can lend perspective and helpful insight that can make your decision easier. Before you choose the best model for you, search online for reviews and testimonials or ask a friend about their experiences.See what CapTel users have said about our captioned telephones.

Once you’ve made your decision, visit to order your phone or to learn about state equipment distribution programs and other options you may be eligible for that provide CapTel equipment at no charge.

If you or someone you care about is wondering how to choose the right captioned telephone, we hope the responses to these questions will help you make the best decision for your situation.

Check out these other resources for people with hearing loss and read more hearing loss articles on our blog today.

CapTel Captioned Telephone