Frequently Asked Questions
- What is the Captioned Telephone (CapTel)?
- How much does CapTel cost?
- Where can I get a CapTel phone?
- CapTel Registration Help
- Can I make international calls with the CapTel?
- How can I find out more about CapTel?
- How does Captioned Telephone compare to Voice Carry Over (VCO)?
- How do I get captions on my phone calls?
- Can I get captions on my current telephone?
- I have VOIP phone lines – can I use CapTel?
- Do I need to plug CapTel into a surge protector? Do I need to unplug it during a lightning storm?
- Can I use the Internet at the same time that I am on the CapTel phone with captions?
- For Spanish captioning – do callers have to call the Spanish Captioning Service number first in order for me to get Spanish captions on the call?
- What’s considered “High Speed” Internet?
- Captioning Service hours
- Voice-in phone numbers
- Confidentiality of CapTel calls – required by law
- How does the Captioned Telephone compare to two-line VCO?
- CapTel Handset Label
- CAPTIONS Button – Can Turn On Automatically
- What is a DSL Filter?
- Can I use CapTel in Canada?
- Is CapTel compliant with HIPAA requirements?
- International Calling with CapTel
- FCC Regulations