Let’s explore the different CapTel phone models to learn which models fit various preferences and needs.

Choosing a phone that supports hearing loss is a smart decision, yet it’s helpful to recognize that not all captioned phones are the same. Fortunately, you can easily find a CapTel model that suits your “style” while giving you helpful features that best match your personal hearing needs. Below are the common benefits of all CapTel phones, plus some of the unique features that differentiate each model. Which one is right for you? Let’s find out!
Standard Features on All CapTel Phones
When looking at CapTel phones, several key features are provided with every model. These include:
- Live captions of your phone conversations so you can read along
- Powerful amplification (up to 40dB gain)
- HAC (hearing aid compatibility) for seamless use with hearing aids
- Built-in speaker phone for hands-free conversations
- Answering machine with captions
- Large buttons for easy dialing
- One-touch 24/7 customer support
- Videos, manuals, and how-to guides on using your CapTel phone
CapTel 2400i
This CapTel model is great for those who prefer a touchscreen experience. It has a large, full-color display with easy-to-follow menu graphics. The display screen allows you to adjust the captions to larger font sizes or various colors for easiest reading. You can customize the tone/frequency control to match your personal audiogram for clear, custom sound. It even lets you dial by picture simply by touching an image of the person you want to call. The CapTel 2400i requires high-speed internet and a standard electrical outlet. It can be used with traditional telephone service or by using your Internet service only (telephone service not required).
CapTel 840i
This phone is a perfect option for people who are more comfortable with a traditional telephone look and feel, or who prefer not to use a touchscreen. It is a traditional landline phone, equipped with large, easy-to-read buttons for dialing and a simple menu that uses arrow keys to navigate. The CapTel 840i has a large screen to read captions during your phone conversation, and can display your missed calls and answering machine messages through text, too. If a traditional telephone suits your preferences, consider this model. It requires high-speed internet, dial-tone telephone service, and plugs into a standard outlet for power. Depending on your Internet setup, you may also need a router for this model.
CapTel 880i
If you require a larger font for easy reading, check out the CapTel 880i. This model is designed with larger text, particularly for people with low vision in mind. The screen is extra wide, allowing captions to appear in a large, bold font so you can easily follow along. The buttons are big, too, making it easy to dial. This phone offers many of the same features as the CapTel 840i. You’ll need dial-tone telephone service, an electrical outlet, and high-speed internet to enjoy the CapTel 880i.
CapTel 840PLUS
No internet access? CapTel has you covered! The CapTel 840PLUS model is designed to cover all the basics, including providing conversation and answering machine captions, without the need for high-speed internet. It works with standard analog telephone service and a power outlet, meaning you can stay connected from anywhere you have a phone line.
For more information, there are many resources on the CapTel blog, customer support page, and our Facebook and other social media pages to help you select the best CapTel model for your lifestyle. Our friendly support team is always available to answer any questions you might have about which phone model is right for you. Be sure to visit the CapTel blog for more information on hearing health, captioned phones, and lifestyle tips and tricks.