AT A GLANCE Starting September 1, 2011, CapTel Customer Support became available by phone 24 hours a day, seven days a week. Around the clock help means users can reach support day or night, every day except major holidays. The CapTel captioning service itself already… Read More »CapTel Customer Support Now Available 24/7
AT A GLANCE CapTel expanded Customer Service phone hours to 7:00 a.m. through 7:00 p.m. Central, Monday through Friday. A new online Instant Chat lets website visitors reach a representative through the Live Help tab. Additional support materials stay available on the CapTel website for… Read More »CapTel is pleased to announce two new enhancements to Customer Service
HLAA Walk for Hearing – A Big Success! More than 500 people participated in the Walk for Hearing event held in Milwaukee this weekend in support of the Hearing Loss Association of America. HLAA is conducting walks around the country to raise awareness about hearing… Read More »2010 HLAA Walk4Hearing
Can CapTel improve your tennis score? While hearing loss may not affect your tennis serve, it’s difficult to schedule court time when you can’t hear clearly over the phone. Just ask Beverly Sudler of Union, New Jersey. “I am an avid doubles tennis player –… Read More »New Jersey Athlete Plays with CapTel
AT A GLANCE CapTel Customer Service Director Pam Holmes was appointed to the National Council on Disability and confirmed by the Senate. The council promotes policies that guarantee equal opportunity for people with disabilities. Holmes brings deep ADA and communication access expertise and also oversees… Read More »Pam Holmes Appointed to National Council on Disabilities
AT A GLANCE Ultratec joined the nationwide recognition of the 20th anniversary of the Americans with Disabilities Act. The 1990 law opened business, civic, and social life to millions of people with disabilities. The ADA requires telecommunications services to be functionally equivalent for people who… Read More »Ultratec Celebrates 20th Anniversary of Americans with Disabilities Act
AT A GLANCE CapTel is featured on The Profile Series, an award winning Discovery Channel program about technology. Host Lou Gossett Jr. presents CapTel users and audiologists on how it helps people with hearing loss. The episode aired May 26, 2010, so viewers were pointed… Read More »CapTel Featured on Discovery Channel Program
AT A GLANCE TDI named Ultratec engineering vice president Kevin Colwell winner of the 2009 Andrew Saks Engineering Award. The award recognized his innovations improving communication for people with hearing loss. His work spans early Baudot TTY technology through today’s captioned telephone development. The national… Read More »TDI Honors Ultratec Engineer
Ultratec, Inc. today announced the new CapTel 800i telephone – the latest addition to the company’s Captioned Telephone line of products and services that help people with hearing loss use the phone. Designed specifically for use with high-speed Internet service, the CapTel 800i gives people… Read More »Ultratec Announces New IP-Based Captioned Telephone Option
AT A GLANCE New area codes are rolling out as states run out of available phone numbers. CapTel users should follow the dialing guidelines their state sets when new codes arrive. In states like Connecticut, that can mean dialing the full ten digit number for… Read More »New Area Codes: How they Affect Your CapTel
