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CapTel 2400i Captioned Telephone Video Help

Home/How-To Videos/CapTel 2400i Captioned Telephone Video Help
CapTel 2400i Captioned Telephone Video Helpadmin2020-07-23T08:46:14-07:00

To watch helpful how-to videos for using your CapTel phone, click on the topic – below – that you’d like to learn more about.

Introduction

  • Introduction
  • Overview of CapTel 2400i
  • Getting Started
  • How CapTel Works

Setup

  • Plugging Power and Phone Cords In
  • Connecting to the Internet Wired
  • Connecting to the Internet with WiFi
  • Registration

Placing & Answering Calls

  • Placing a Call with Captions
  • Dialing from Call History
  • Dialing From Favorites
  • Dialing from Contact List
  • Speed Dial
  • Answering a Call with Captions
  • Using your CapTel on Speakerphone
  • Connecting to a Bluetooth Device
  • Using a Bluetooth Device
  • Sounds on the Line

Contacts

  • Adding a Contact to Speed Dial
  • Adding a Contact to Favorites
  • Adding a Contact

Captions

  • Saving Captions
  • Erasing Captions
  • Reviewing Captions During a Call
  • Reviewing Captions After a Call
  • Turning Captions On or Off During a Call
  • Corrections

Answering Machine

  • Setting Up Answering Machine
  • Playing Answering Machine Messages
  • Erasing Answering Machine Messages
  • Deleting All Answering Machine Messages
  • Turning Answering Machine On/Off

Settings

  • Settings
  • Changing Caption Font Size
  • Changing Caption Font Color
  • Adjusting the Volume
  • Adjusting the Tone
  • Adjusting Brightness of Display Screen
  • Adding a Photo




CONTACT SUPPORT

If you can't find the answers you need here, please feel free to contact Customer Service:

800-233-9130
(Sales Questions)

888-269-7477
(Product Support)

866-670-9134 
(Español)

888-402-4018
(California)

877-330-0156 
(CA Español)

Available 24/7 excluding holidays

Live Help

Email Support

IMPORTANT NOTICE

We are working around the clock to provide support, particularly to people impacted by the current national health crisis. During this time, we are experiencing higher than normal call volumes and wait times. We encourage you to take advantage of alternative ways to reach us, including live online chat or by emailing your questions to captel@captel.com. This site also has helpful tips and answers to common questions. Thank you for your patience as we work to support everyone.

Connect

Phone: 800-233-9130 (order)

Fax: 608-204-6167

Email: CapTel@CapTel.com

Distributed by:
WCI - Weitbrecht Communications Inc - CapTel Distributor

CapTel service is available only in the United States.

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Made in America

Made-in-America logo
FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP Captioned Telephone Service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No cost is passed on to the CapTel user for using the service. CapTel captioning service is intended exclusively for individuals with hearing loss. CapTel® is a registered trademark of Ultratec, Inc. (v5.6 10-19)

Copyright 2018 Ultratec, Inc. All rights reserved CapTel is a registered trademark of Ultratec, Inc.
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