There are 3 options to get a CapTel phone:

Option 1

Purchase a CapTel Phone

CapTel phones are available to purchase directly for $75 through WCI.

Option 2

Telecommunications Device Loan Program

West Virginia residents may be eligible for a free CapTel telephone through the Telecommunications Device Loan Program (TCDLP) which is run by the West Virginia Commission for the Deaf & Hard of Hearing to provide free equipment to qualified individuals who have difficulty hearing over the phone.

To apply for a free CapTel phone:

Or to inquire about a CapTel phone, contact:

West Virginia Commission for the Deaf and Hard of Hearing
100 Dee Drive
Charleston, WV 25311
Fax: 304-558-0937

Option 3

Third Party Certification of Hearing Loss

People who cannot hear over the phone may be eligible to receive an Internet-based CapTel phone at no cost with a signed certification of hearing loss from their audiologist or doctor.


People who use the Captioned Telephone have a lot to say about the experience.

Learn More