There are 3 options to get a CapTel phone:

Option 1

Purchase a CapTel Phone

CapTel phones are available to purchase directly for $75 through WCI.

Option 2

Telecommunications Device Loan Program

West Virginia residents may be eligible for a free CapTel telephone through the Telecommunications Device Loan Program (TCDLP) which is run by the West Virginia Commission for the Deaf & Hard of Hearing to provide free equipment to qualified individuals who have difficulty hearing over the phone.

To apply for a free CapTel phone:

Or to inquire about a CapTel phone, contact:

Telephonic Communication Device Loan Program
405 Capitol Street, Suite 800
Charleston WV 25301
1-866-461-3578 V/TTY
304-558-1675 (V/TTY)
304-558-0937 (FAX)


Option 3

Third Party Certification of Hearing Loss

People who cannot hear over the phone may be eligible to receive an Internet-based CapTel phone at no cost with a signed certification of hearing loss from their audiologist or doctor.

Sprint CapTel
Captioning Service Provider

See a CapTel Call
See how CapTel helps clarify everyday calls.

Watch Video

Sprint WebCapTel
You can also get CapTel captions over the Internet during conversations on your cellphone.

Learn More