There are 3 options to get a CapTel phone:

Option 1

Apply for a free CapTel Phone

Equipment Distribution Service (EDS): Low-income N.C. residents may qualify to receive a CapTel phone at no cost through the Equipment Distribution Service from the N.C. Division of Services for the Deaf and the Hard of Hearing (DSDHH).

In order to qualify CapTel phone through the Equipment Distribution Service, an applicant must:

  • Be a legal resident of North Carolina.
  • Have income equal to or less than 250% of the current federal poverty level.
  • Have hearing loss.
  • Receive a CapTel demonstration from a telecommunication consultant at a regional center.

How to get a CapTel phone

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Option 2

Purchase a CapTel Phone

CapTel phones are available to purchase directly for $75 through WCI.

Option 3

Third Party Certification of Hearing Loss

People who cannot hear over the phone may be eligible to receive an Internet-based CapTel phone at no cost with a signed certification of hearing loss from their audiologist or doctor.


People who use the Captioned Telephone have a lot to say about the experience.

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