CapTel, Inc. (“we” or “us”) is committed to protecting your privacy. This Privacy Policy describes how CapTel collects and uses your information when you use our website or direct a health care provider to submit a hearing loss certification on your behalf.

Information That We Collect Through Our Website

By using the CapTel website, you consent to the collection and use of your information as described below. We may change this Privacy Policy from time to time. The current version of the Privacy Policy will be posted at By continuing to use our website, you agree to the terms of our then current Privacy Policy.

  • Information That We Collect When You Contact Us Online or Register with CapTel. When you use CapTel’s website to contact us, register your CapTel phone, or register your long distance carrier, we collect the information that you provide in your correspondence with us. We use, and may disclose to third parties, the personal information we collect about you solely in connection with the processing of your requests. Whenever possible, please provide the information requested as thoroughly and accurately as possible. Reaching you easily can greatly increase the speed with which you receive a response. In addition, we may use the information that you provide to us to send you information about CapTel products and services. In the event that you receive an email announcement from us about CapTel products and services, you will be given the option to stop any future email announcements from us. We do not sell, trade, or rent your personal information to third parties.
  • Information That We Collect from All Visitors to Our Website. We may collect information from visitors to our website to monitor customer traffic patterns and site usage.

Some browsers have incorporated “Do Not Track” features. Most of these features, when turned on, send a signal or preference to the website or online service that a user visits, indicating that the user does not wish to be tracked. Because there is not yet a common understanding of how to interpret Do Not Track signals, we do not currently respond to those signals.

Information That We Collect Through Hearing Loss Certifications

CapTel collects and maintains hearing loss certifications that individuals direct their audiologists or physicians to send to us (“third-party certifications”). CapTel uses and may disclose the information in third-party certifications for the sole purpose of processing any information that you submit to us.

Information About Children

Our website is not directed toward children, and we do not knowingly collect information from children under the age of 13.

Information Security

CapTel uses technical, administrative, and physical safeguards to protect the information that it collects through its website and in third-party certifications. However, CapTel does not guarantee that it can maintain the confidentiality of the information that we collect through your use of this website, or obtain in third-party certifications, against every unauthorized attempt to access, use, or disclose such information.