How are incoming calls captioned?
When a caller dials your phone number, they connect directly to your CapTel 840 on line 1. As soon as you answer, the phone automatically dials the Captioning Service on line 2 to establish captions.
There is an initial delay between the time you answer the call and the time that captions begin, because it takes time for the phone to connect to the Captioning Service and initiate captions. During this time, your caller will hear everything you say. You may begin your conversation if you can hear the caller clearly enough. Or, you may ask your caller to hold for a moment while captions are established.
Once captions begin, you’ll find they keep a close pace with the speed of your caller’s voice.