What is CapTel Captioned Telephone?

Ideal for people with some degree of hearing loss, the Captioned Telephone, or CapTel, works like any other telephone with one important addition:

It displays every word the caller says throughout the conversation. CapTel phone users can listen to the caller, and can also read the written captions in the CapTel’s bright display window.

How it works

Read and understand while still hearing their voice.

CapTel captioned telephones display every word while the caller is talking to help people with hearing loss understand.


CapTel is easy to use. It works the same way you’d use any other telephone. If you can’t hear what someone says, simply read the captions.

No Cost Captioning Service

CapTel phones work with a Captioning Service as part of a federally-funded program that supports telephone accessibility for people with hearing loss.  No costs for the Captioning Service are passed on to consumers – no monthly fees, no service agreements. Your monthly phone bill does not change.

Free Installation Support

Set up can be as easy as connecting a phone line and plugging it in! Or we can come install CapTel to work with your high-speed Internet service. Whether in home or over the phone, our friendly support team helps make sure you are comfortable using your new phone.

24/7 Help Line

We’re here to help around the clock. With one-touch access to CapTel’s knowledgeable customer support team, help is available 24 hours a day, 7 days a week.


More comfortable with a traditional telephone style? Prefer a touch-screen display? CapTel offers several different models to match your lifestyle. Choosing a Phone

State Programs

Some states offer special programs to get a CapTel phone at no cost or at a reduced rate. Learn more about programs in your area.

CapTel Phone Screen Display

How It Works

You dial the other person’s number, exactly the same way as with any other telephone. As you dial, the phone automatically connects to a free captioning service. When the other party answers, you hear everything they say – just like a traditional call. The captioning service transcribes everything they say into captions, so you can read it too.

The way you see captions on incoming calls depends on which CapTel model you use. With some models, people call your number directly like any other phone call. With other models, callers dial the captioning service first and enter your phone number.

Choosing a Phone