Skip to content
Home / What is CapTel Captioned Telephone?

What is CapTel Captioned Telephone?

Read and understand while still hearing their voice.

Ideal for people with some degree of hearing loss, the Captioned Telephone, or CapTel, works like any other telephone with one important addition:

It displays every word the caller says throughout the conversation. CapTel phone users can listen to the caller, and can also read the written captions in the CapTel’s bright display window.

What is CapTel

Woman on CapTel Captioned Telephone 2400i

People who use CapTel have a lot to say about it!

How It Works

You dial the other person’s number, exactly the same way as with any other telephone. As you dial, the phone automatically connects to a free captioning service. When the other party answers, you hear everything they say – just like a traditional call. The captioning service transcribes everything they say into captions, so you can read it too.

How It Works

Conversation Example

How CapTel Works

CapTel Features

CapTel Features

Easy To Use

It works the same way you’d use any other telephone. If you can’t hear what someone says, simply read the captions.

No Cost Captioning Service

CapTel phones work with a Captioning Service as part of a federally-funded program that supports telephone accessibility for people with hearing loss. 

Free Installation Support

Whether in home or over the phone, our friendly support team helps make sure you are comfortable using your new phone.  Customer Support

24/7 Help Line

CapTel’s knowledgeable customer support team is available 24 hours a day, 7 days a week.  Customer Support

Phone Choices

CapTel offers several different models to match your lifestyle. Choosing a Phone

State Programs

Some states offer programs to get a CapTel phone at no cost or at a reduced rate.  State Programs

CapTel Phone at No Cost

Individuals with hearing loss may receive an Internet-based CapTel phone at no cost if they complete and submit a Third Party Certification of Eligibility.