Get insights from someone who knows CapTel inside and out.
CapTel is passionate about helping people with hearing loss stay connected to the people they care about. Our team members bring dedication, expertise, and personal understanding to their work every day. In this edition of Ask the Expert, John Kinstler, CapTel Outreach Marketing Manager at Ultratec, shares his journey in the industry, the evolution of communication technology, and what makes CapTel special.
Q: What is your role at CapTel?
A: I work as the CapTel Outreach Marketing Manager at Ultratec. My job is to help people understand how our captioned telephones can make talking on the phone easier for those who are deaf or hard of hearing.
Q: What brought you to this role?
A: I started working with Ultratec in 2000 as a Marketing Specialist. I have over 20 years of experience in helping people communicate better. Having a hearing loss myself, I really want to help others in my community, which led me to my current job.
Q: What changes in technology have you seen over time?
A: I’ve seen a lot of changes in technology! At first, we had simple phone services for deaf people. Now, we have advanced captioning technology that helps people read what others are saying on the phone. Smartphones and internet services have made it even easier for us to connect with others, you can even get captions on mobile devices.
Q: What is the best part of your work?
A: The best part of my job is helping people communicate better. I love hearing stories from users who feel more confident and independent because of CapTel. It’s great to know that I’m making a difference in their lives.
Q: What is one thing you’d like customers to know about using CapTel?
A: I want customers to know that CapTel is easy to use. Whether you’re calling a friend or having a meeting, our service lets you read the words as they are spoken. If you have questions, our top-notch CapTel Customer Service team is always ready to help 24/7!
Q: What sets CapTel apart from other tech providers?
A: CapTel stands out because we truly care about making communication accessible for the deaf and hard-of-hearing communities. We focus on their needs and provide technology that really helps them. Our commitment to helping people and providing them with a variety of models and units that best fit them is what makes CapTel special.
Experience the CapTel Difference
John’s passion for helping the deaf and hard-of-hearing community reflects the values that drive everyone at CapTel. With over two decades of technological advancement and a commitment to accessibility, CapTel continues to evolve to meet the needs of our users. Our captioning technology helps you stay connected with confidence.
Ready to experience clearer phone conversations? Learn more about CapTel phones and find the model that’s right for you by visiting our Choose a Phone page. If you have questions about getting started with CapTel, our Customer Service team is available 24/7 to help. You can also explore the CapTel blog for more tips and information about living well with hearing loss.
