Beginning September 1, 2011, CapTel Customer Support is expanding its hours to be available by phone 24 hours a day, 7 days a week. This ensures that people who rely on the CapTel captioned telephone service have access to help whenever they need it – day or night.

“CapTel Customer Service is delighted to expand our service offerings to include all hours around the clock. The Customer Service team is dedicated and ready to assist our customers at the time that is most convenient for them,” explains Pamela Holmes, Director of CapTel Customer Service.

Telephone Customer Support help will be available 24/7 everyday except major holidays. As always, the CapTel Captioning Service itself is available 24/7 everyday including holidays.

Help is just one touch away: CapTel users simply push the blue CUST SERV button on their CapTel phone model to be immediately connected with a helpful Customer Support representative.

Reaching CapTel Customer Service:

One-touch access: Press blue CUST SERV button on their CapTel phone model

Phone: 1-888-269-7477 (V/TTY/CapTel)

Online Chat: Visit Customer Service


FAX: 1-608-204-6167

En Espanol: 1-866-670-9134

U.S. Mail: Attn: CapTel Customer Service 450 Science Drive Madison, WI 53711

In California: 1-888-402-4018

In California (Spanish): 1-877-330-0156

CapTel Captioned Telephone