Do you see a notice on your CapTel display screen?
It means that due to a recent change in FCC regulations, a software update is required for your CapTel phone in order to continue receiving captions.
Updating is easy! Just unplug the power from your CapTel phone then plug it back in.
NOTE: Per FCC requirements, the captioning service will be discontinued to phones that are not updated by December 7, 2018.