There are 3 options to get a CapTel phone:

Option 1

Telecommunications Access Program

Missouri residents may be eligible to receive a CapTel phone FREE of charge through the Missouri Telecommunications Access Program (TAP) for Telephone Equipment, which provides equipment to qualified individuals who have difficulty hearing over the phone. The program offers CapTel models 840, 840i, 880i, and 2400i. To learn more about the program or to apply for a free CapTel phone, please contact:

Attn: Stacy Brady
Missouri Assistive Technology- Telephone
1501 NW Jefferson
Blue Springs, MO 64015

816-655-6700 (direct line)
816-655-6711 (TTY)
816-655-6710 (FAX)

Option 2

Purchase an Internet-based CapTel Phone

IP-based CapTel phones are available to purchase directly for $75 through WCI. Requires high-speed Internet access and standard dial tone.

Option 3

Third Party Certification of Hearing Loss

People who cannot hear over the phone may be eligible to receive an Internet-based CapTel phone at no cost with a signed certification of hearing loss from their audiologist or doctor.

For more information about Relay Missouri, please visit


People who use the Captioned Telephone have a lot to say about the experience.

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