There are 3 options to get a CapTel phone:

Option 1

Telecommunications Access Program

Missouri residents may be eligible to receive a CapTel phone FREE of charge through the Missouri Telecommunications Access Program (TAP) for Telephone Equipment, which provides equipment to qualified individuals who have difficulty hearing over the phone. The program offers CapTel models 840, 840i, and 2400i. To learn more about the program or to apply for a free CapTel phone, please contact:

Attn: Stacy Brady
Missouri Assistive Technology- Telephone
1501 NW Jefferson
Blue Springs, MO 64015

816-655-6700 (direct line)
816-655-6711 (TTY)
816-655-6710 (FAX)

Option 2

Purchase an Internet-based CapTel Phone

IP-based CapTel phones are available to purchase directly for $75 through WCI. Requires high-speed Internet access and standard dial tone.

Option 3

Third Party Certification of Hearing Loss

People who cannot hear over the phone may be eligible to receive an Internet-based CapTel phone at no cost with a signed certification of hearing loss from their audiologist or doctor.

For information about CapTel service:

Cady Macfee
Customer Relationship Manager
6550 Sprint Parkway
Overland Park, KS 66251

Voice/Text 913-309-6618

For more information about Relay Missouri, please visit

T-Mobile from CapTel
Captioning Service Provider

See a CapTel Call
See how CapTel helps clarify everyday calls.

Watch Video

WebCapTel from T-Mobile
You can also get CapTel captions over the Internet during conversations on your cellphone.

Learn More