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There are new changes to the CapTel program in Iowa. CapTel phones can now be obtained by voucher or by direct purchase. In addition, businesses, agencies, and schools, as well as individuals who wish to purchase a second phone, may also purchase a CapTel phone. Read on for details!

There are 3 options to get a CapTel phone:


Apply through your State’s Equipment Program

Iowa Telecommunications Access (TAI)

Iowa residents may qualify to receive a voucher that covers 95 percent of the cost of a CapTel phone, and any additional accessories such as a headset and/or ringer, through the Telecommunications Access Iowa (TAI) equipment voucher program. To learn more about the voucher program, please visit the TAI website.

You can download an application for an equipment voucher at:

Telecommunications Access Iowa
6925 Hickman Rd.
Des Moines, IA 50322
515-282-5130 TTY
515-282-5099 Voice
800-606-5099 Voice
515-237-3917 Fax


Purchase a CapTel Phone

Order Online:

Order By Phone:

(800) 233-9130


Qualify for a CapTel Phone at No Cost

People who cannot hear over the phone may be eligible to receive an Internet-based CapTel phone at no cost.  Requires high-speed Internet access and, in some cases, dial-tone telephone service.


Hamilton CapTel

When you just can’t hear on the phone, even a simple phone call becomes frustrating. Fortunately, Hamilton CapTel makes it possible for you to see exactly what is being said to you on the telephone.

For more information about CapTel service:

Relay Iowa Customer Service
P.O. Box 285 Aurora, NE 68818
888-516-4692 (Voice/TTY)
402-694-5110 (Fax)

*NOTE: CapTel provides equipment application forms and instructions only as a convenience to CapTel users. CapTel is NOT involved with the application process for equipment, and therefore cannot answer questions about the status of your application. If you have questions about the status of your voucher application, please contact TAI at email address: