As our community remains alert and conscientious about public health, the ability to stay in contact with family members, medical personnel, and emergency services is more important than ever, particularly for those with hearing loss. We are dedicated to ensuring continued communication access for our customers.
To that end:
We remain committed to the safety and well-being of the people we serve, the people who work for us, and our business partners throughout the country. We continue to monitor directives from the Centers for Disease Control (CDC) and the World Health Organization (WHO) and have adopted measures to promote safe practices for our extended CapTel community.
Our Customer Support team works around the clock to support customer issues over the phone and through online-help service at the CapTel website. Answers to common support questions can also be found online at our website. We encourage customers to reach Customer Service by email or online chat if they experience delays reaching a customer service representative over the phone.
CapTel’s outreach representatives follow strict health and safety procedures when assisting customers directly. For those who prefer an alternative to in-home visits, we are happy to ship CapTel equipment directly to a customer’s home and provide over-the-phone installation support and training.
Within our facilities, we follow recommendations from public health officials to practice preventative measures including frequent and stringent workplace sanitation. Work areas and schedules are staggered to accommodate social distancing in the workplace, among other ongoing efforts to keep employees safe. In addition, we’ve arranged for staff members to work remotely when possible.
We remain committed to providing this necessary service to people with hearing loss, while supporting the well-being of our employees and the broader community.