In this time of uncertainty and social distancing, the ability to stay in contact with family members, medical personnel, and emergency services is more important than ever, particularly for those with hearing loss. We are dedicated to ensuring continued communication access for our customers.
To that end:
We are committed to the safety and well-being of the people we serve, the people who work for us, and our business partners throughout the country. During this public health crisis, we are closely monitoring directives from the Centers for Disease Control (CDC) and the World Health Organization (WHO) and adopting measures to promote safe practices for our extended CapTel community.
Our Customer Support team is working around the clock to support customer issues over the phone and through online-help service at the CapTel website. Answers to common support questions can also be found online at our website. We encourage customers to reach Customer Service by email or online chat if they experience delays reaching a customer service representative over the phone.
Some of the measures we are employing include:
Within our facilities, we are following recommendations from public health officials to practice preventative measures including frequent and stringent workplace sanitation, requiring proper handwashing techniques, and educating employees about wellness practices. Work areas and schedules are being staggered to accommodate social distancing in the workplace, among other ongoing efforts to keep employees safe. To the extent possible, arrangements have been made for office staff to work remotely.
All unnecessary travel has been restricted for the immediate future. We have withdrawn from conferences and events over the next several weeks. We are able to ship CapTel equipment directly to a customer’s home and provide over-the-phone installation support and training, as an alternative to in-home visits.
We remain committed to providing this necessary service to people with hearing loss, while supporting the well-being of our employees and the broader community.