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Traveling/Moving with CapTel

Traveling with CapTel

You've been planning your vacation or business trip for months, and you have everything packed and ready to go. Should you bring your CapTel phone?

Many states that offer CapTel service allow users to roam freely for trips and vacations, letting you make and receive CapTel calls from anywhere in the country, but some states do not. Because every state has its own relay rules for how the CapTel can be used, please contact CapTel Customer Service before your trip. We will be glad to let you know how the rules apply for your state.

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Moving with CapTel

Because CapTel service varies from state to state, people who are moving should check to see how their CapTel use might be affected. In general:

• Moving to another town within your state:
  • Simply take your CapTel with you, and continue using it with no problem. Be sure to let us know if your phone number or long distance carrier changes.
• Moving to a different state:
  • If you received your CapTel through your current state's distribution program, you must contact that program to find out the proper procedure.
  • If the state to which you are moving also offers CapTel, contact CapTel Customer Service to find out how to obtain a CapTel phone there.
  • If you directly purchased your CapTel, and are moving to a state that offers CapTel service, your phone must typically be "re-assigned" to your new state in a timely fashion. Please contact CapTel Customer Service for assistance.
• If you received your CapTel phone through the Federal CapTel distribution program:
  • You may move freely to any state without interrupting service. You do not need to contact CapTel Customer Service, as the Federal program applies in all 50 states, regardless of individual state programs.

If you have any questions about moving with your CapTel, please let us know. We will be happy to assist you.

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