CapTel

CapTel Customer Support - Now Available 24/7

Thu, 01 Sep 2011 12:19:35 -0500

Beginning September 1, CapTel Customer Support is expanding its hours to be available by phone 24 hours a day, 7 days a week. This ensures that people who rely on the CapTel captioned telephone service have access to help whenever they need it - day or night.

"CapTel Customer Service is delighted to expand our service offerings to include all hours around the clock. The Customer Service team is dedicated and ready to assist our customers at the time that is most convenient for them," explains Pamela Holmes, Director of CapTel Customer Service.

Telephone Customer Support help will be available 24/7 everyday except major holidays. As always, the CapTel Captioning Service itself is available 24/7 everyday including holidays.

Help is just one touch away: CapTel users simply push the blue CUST SERV button on their CapTel 800 or CapTel 800i to be immediately connected with a helpful Customer Support representative.

Reaching CapTel Customer Service:

One-touch access: Press blue CUST SER button on CapTel 800, CapTel 800i

Phone: 1-888-269-7477 (V/TTY/CapTel)

Online Chat: Visit Customer Service

Email: CapTel@CapTel.com

FAX: 1-608-204-6167

En Espanol: 1-866-670-9134

U.S. Mail: Attn: CapTel Customer Service 450 Science Drive Madison, WI 53711

In California: 1-888-402-4018

In California (Spanish): 1-877-330-0156

CapTel Expands Customer Service Hours to Include Weekends

Fri, 10 Jun 2011 11:25:52 -0500

CapTel Customer Service Now Available 7 Days a Week

June 9, 2011 - Effective immediately, CapTel Customer Service is available to serve customers 7 days a week. Now people who use the CapTel Captioned Telephone can reach highly-trained support personnel every day of the week.

"People often rely on family and friends to help them get set up during the weekend hours, or to pose a question they don't have time to ask during the work week," explains Pamela Holmes, Director of CapTel Customer Service. "As part of our strong commitment to our customers, we're dedicated to providing support during the weekends as well."

CapTel Customer Service is available Monday through Friday, from 7:00 am - 7:00 pm Central Standard Time (CST). In addition, Customer Service is now available Saturdays and Sundays from 8:00 am - 5:00 pm CST. Customers can access help personnel either over the telephone or online via Instant Help at www.CapTel.com. Additional support materials are also available anytime at the Customer Support link on the CapTel website.

The CapTel Customer Service team has been recognized industry-wide and by its customer base for its excellent customer support, acknowledged as going "above and beyond" to help bring about positive outcomes for CapTel users.

The CapTel Captioned Telephone is a revolutionary telephone and service that allows people to read captions of everything a caller says during their telephone calls. Ideal for people with some degree of hearing loss, the CapTel phone shows word-for-word captions during the call, making sure users catch every word - either by hearing it or by reading it.

REACHING CAPTEL CUSTOMER SERVICE:

Tollfree:	1-888-269-7477 (Voice/CapTel/TTY)
Spanish support:	1-866-670-9134
In California only:	1-888-402-4018
Fax:	1-608-204-6167
Email:	CapTel@CapTel.com
Mail:	CapTel Customer Service 450 Science Drive Madison, WI 53711

FOR MORE INFORMATION, CONTACT:
Pamela Holmes
Director - CapTel Customer Service
Email: CapTel@CapTel.com

CapTel is pleased to announce two new enhancements to Customer Service

Thu, 04 Nov 2010 11:56:35 -0500

New! Expanded Hours:

EXPANDED CAPTEL CUSTOMER SERVICE TELEPHONE HOURS
Now available Mon-Fri from 7:00 a.m. - 7:00 p.m. Central Standard Time
(formerly available from 8:00 a.m. - 5:00 p.m.)

New! Online "Instant Chat" Support:

Visitors to the CapTel website can now Instant Chat with a Customer Service representative to get help. Simply click on the "Live Help" tab in the Customer Service section of the CapTel website. This opens a dialog box with a dedicated Customer Service representative, who can assist directly online.

Customer Support Instant Help:
http://www.captel.com/customer-service.php
Sales Questions:
http://www.weitbrecht.com/captel.html

Additional customer support materials are available online at the CapTel website to answer common user questions. Visit our website any time at http://www.captel.com/customer-service.php

CapTel News from Ultratec - Fall 2010

Wed, 20 Oct 2010 09:40:52 -0500

View Online Download as PDF

In this issue:

New Jersey Athlete Plays with CapTel
Answering the Call on a Different Phone
CapTel 800 / CapTel 800i: How to Update Your CapTel Software
Register Your Long Distance Carrier
Set-up Tip for Success: Make a Test Call
CapTel Celebrates 20th Anniversary of ADA

Pam Holmes Appointed to National Council on Disabilities

Mon, 04 Oct 2010 13:21:03 -0500

CapTel Customer Service Director Pam Holmes has been appointed by President Obama and confirmed by the Senate to serve as a Member of the National Council on Disability (NCD). The NCD works to promote policies and practices that guarantee equal opportunity for all individuals with disabilities. Ms. Holmes brings considerable experience with communication access matters and an expertise in the Americans with Disabilities (ADA) to her new role as Board Member. In addition to directing the CapTel Customer Service department, Ms. Holmes also oversees Consumer & Regulatory Affairs for Ultratec, Inc. Full press release