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NewsCapTel Customer Support - Now Available 24/7September 01st, 2011 Beginning September 1, CapTel Customer Support is expanding its hours to be available by phone 24 hours a day, 7 days a week. This ensures that people who rely on the CapTel captioned telephone service have access to help whenever they need it - day or night. "CapTel Customer Service is delighted to expand our service offerings to include all hours around the clock. The Customer Service team is dedicated and ready to assist our customers at the time that is most convenient for them," explains Pamela Holmes, Director of CapTel Customer Service. Telephone Customer Support help will be available 24/7 everyday except major holidays. As always, the CapTel Captioning Service itself is available 24/7 everyday including holidays. Help is just one touch away: CapTel users simply push the blue CUST SERV button on their CapTel 800 or CapTel 800i to be immediately connected with a helpful Customer Support representative. Reaching CapTel Customer Service: One-touch access: Press blue CUST SER button on CapTel 800, CapTel 800i Phone: 1-888-269-7477 (V/TTY/CapTel) Online Chat: Visit Customer Service Email: CapTel@CapTel.com FAX: 1-608-204-6167 En Espanol: 1-866-670-9134 U.S. Mail: Attn: CapTel Customer Service 450 Science Drive Madison, WI 53711 In California: 1-888-402-4018 In California (Spanish): 1-877-330-0156 CapTel Expands Customer Service Hours to Include WeekendsJune 10th, 2011 CapTel Customer Service Now Available 7 Days a Week June 9, 2011 - Effective immediately, CapTel Customer Service is available to serve customers 7 days a week. Now people who use the CapTel Captioned Telephone can reach highly-trained support personnel every day of the week. "People often rely on family and friends to help them get set up during the weekend hours, or to pose a question they don't have time to ask during the work week," explains Pamela Holmes, Director of CapTel Customer Service. "As part of our strong commitment to our customers, we're dedicated to providing support during the weekends as well." CapTel Customer Service is available Monday through Friday, from 7:00 am - 7:00 pm Central Standard Time (CST). In addition, Customer Service is now available Saturdays and Sundays from 8:00 am - 5:00 pm CST. Customers can access help personnel either over the telephone or online via Instant Help at www.CapTel.com. Additional support materials are also available anytime at the Customer Support link on the CapTel website. The CapTel Customer Service team has been recognized industry-wide and by its customer base for its excellent customer support, acknowledged as going "above and beyond" to help bring about positive outcomes for CapTel users. The CapTel Captioned Telephone is a revolutionary telephone and service that allows people to read captions of everything a caller says during their telephone calls. Ideal for people with some degree of hearing loss, the CapTel phone shows word-for-word captions during the call, making sure users catch every word - either by hearing it or by reading it. REACHING CAPTEL CUSTOMER SERVICE:
FOR MORE INFORMATION, CONTACT: CapTel is pleased to announce two new enhancements to Customer ServiceNovember 04th, 2010 New! Expanded Hours: EXPANDED CAPTEL CUSTOMER SERVICE TELEPHONE HOURS Visitors to the CapTel website can now Instant Chat with a Customer Service representative to get help. Simply click on the "Live Help" tab in the Customer Service section of the CapTel website. This opens a dialog box with a dedicated Customer Service representative, who can assist directly online.
CapTel News from Ultratec - Fall 2010October 20th, 2010 View Online Download as PDF In this issue:
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