CapTel Registration Help

FCC Regulations require that ALL Internet-based CapTel users register their phone, even users who have had their phone for some time already.

How Do I Register My Phone?

Need help registering?

Why do I need to register?

Per a recent change in regulations by the Federal Communications Commission (FCC), all users of Internet-based Captioned Telephone services must register. This requirement is part of the FCC’s effort to protect the captioning service from potential misuse by individuals who do not need captioning support.

Who needs to register?

Customers with any of the following models:

  • CapTel 800i
  • CapTel 840i
  • CapTel 880i
  • CapTel 2400i

Verification

View the FCC requirement here

What happens if I don’t register my phone?

Per FCC requirements, the Captions feature on your CapTel phone may not be activated until the phone is registered. You will still be able to use the phone to make/receive calls, but there will be no captions.

I’ve had my CapTel phone for a long time – why do I need to register now?

Recent changes in the FCC regulations now require that all users of Internet-based Captioned Telephone services must register, even if they have had their phone for awhile. If your phone is not registered, captions may be discontinued until your registration is complete. Once your registration is processed, the captions feature will be re-activated. View FCC requirement for all IP-CTS users.

The FCC registration deadline for current CapTel users is February 24, 2015. If the phone is not registered by the deadline, captions may be discontinued until the phone is registered. View FCC requirement for all IP-CTS users

What does CapTel do with this information?

Registration information gathered is secure and confidential in accordance with FCC requirements. It is not used for marketing or promotional purposes.

Why does the FCC require this information?

The FCC works to protect the captioning service from potential misuse by people who may not need captioning assistance. Your registration information confirms that you are a registered individual. All information provided is treated, by law, as confidential. View FCC Requirement for Personal Information

If you have any questions about registration, please call (press the blue CUST SERV button) or dial: 1-888-269-7477