CapTel

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About CapTel

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Job FAQs

 

What is a Captioning Assistant (CAs)?

CapTel provides real time captions (just like closed captioning you see on TV) for individuals with hearing loss that use our service. The captioning is provided by our CAs listening to one part of the phone conversation and repeating what they hear into a state-of-the-art voice recognition application that transforms those words into text in a display box on our clients' telephone. In other words, instead of our CAs typing everything they hear, they repeat what they hear into a computer.

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What skills required for a CA?

Basic requirements for the position are that candidates must have a clear voice with good enunciation, good spelling skills and the ability to accurately type 35 wpm. All candidates must be at least 18 years of age and have HS diploma or equivalent.

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What is your application process?

The most efficient way to apply for a position would be to download and complete the application. You can email, send, or drop off your application at any of our locations. You may also send us a resume, however a completed application must be filled out before an interview can be scheduled. The recruiting department will screen all applications. If we are interested in scheduling an interview, a member of the recruiting department will contact you within 72 hours of receiving your application. Because of the sheer number of applications received, we cannot respond to every candidate that applies for the position.

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What benefits do you offer?

All full time employees are eligible for health/dental/vision benefits after a grace period. Our full time employees are also eligible for paid time off, paid holidays and 401 (K). All employees enjoy holiday pay, casual dress environment, and flexible schedule. During downtime in-between calls, employees can read books, play games, knit, write, and other activities they can perform at their work station. Students love it because it's a great opportunity to study!

What shifts do you have available?

Unlike most businesses, CapTel does not operate on set shifts. That is what makes our scheduling system so flexible. However, there are some general guidelines based upon business necessity. If you are interested in a morning shift, you must be able to start between 7-8am. If you are interested in an evening shift, you must be able to work till 9-10pm. Candidates can start earlier in the morning or work later at night. Candidates must be able to work at least 15 hours per week and a minimum of one 4 hour shift on the weekends.

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Are there any opportunities for advancement?

CapTel believes in growing its leaders from within the organization. That being said, CapTel offers many wonderful opportunities to grow into professional, technical, and leadership positions within the organization. Our employees can advance their career into training, quality assurance, customer service, supervisor, human resource, administrative, recruiting, and IT positions. Over 90% of the positions that become available are placed internally.

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Madison Location
Milwaukee Location

Contact Us

Madison office:
CapTel, Inc.
5801 Research Park Blvd.
Madison, WI 53719

Phone: 608-441-8800
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Milwaukee office:
CapTel, Inc.
310 W. Wisconsin Ave., Ste. 1200 West
Milwaukee, WI 53203

Phone: 414-921-1660
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For further position requirements and application information, please call 608-441-8800. Outside Madison, call toll-free 877-437-4660.