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How it Works

CapTel phones work with a free Captioning Service to provide captions of everything your callers say.

CapTel: How it works

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You dial the other person's number, exactly the same way as with any other telephone. While you dial, the CapTel phone automatically connects to the captioning service. When the other party answers, you hear everything they say, just like a traditional call. At the same time, the captioning service transcribes everything they say into captions, which appear on the CapTel display window. You hear what you can, and read what you need to.

What Equipment & Services are Needed?

CapTel Telephone
A special telephone designed to work with the captioning service to display captions during your telephone calls. The phone does not, all by itself, translate spoken words into captions. It can also be used as a traditional amplified telephone, without the captions feature. There are two models to choose from:
CapTel 200: for people who have standard analog phone lines
CapTel 800i: for people who have VOiP phone service

CapTel Captioning Service
The captioning service transcribes the caller's spoken words into written captions, using voice-recognition technology. The captioning service is free to users, its cost is covered by the Telecommunications Relay Service (TRS) funds as part of Title IV of the Americans with Disabilities Act (ADA).

CapTel Telephones

CapTel 200
The CapTel 200 works with standard analog telephone lines. Both the captions and the voice parts of the conversation are carried over telephone lines.

Learn More about the CapTel 200 Telephone
Learn How the CapTel 200 Works

CapTel 800i
The CapTel 800i is designed for people who use VOIP telephone service. It uses your telephone service and an Internet connection to provide voice and captions during a call. The voice part is carried over the telephone line, the captions are carried over the Internet connection.

Learn More about the CapTel 800i Telephone
Learn How the CapTel 800i Works

Why CapTel?

CapTel users share their thoughts.

image. CapTel users share their thoughts.

Order a CapTel

Find CapTel near you:


"I can't tell you how much I love my CapTel phone. It makes my life so much easier."
-E. Vogt, Maryland

Contact Us

(800) 233-9130


to order

(888) 269-7477


customer service

(866) 670-9134


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