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CapTel 800i Help Center

Helpful tips for setting up and using the CapTel 800i.

Installation Help

How To

Troubleshooting

Requirements

  1. High-speed Internet access using DSL or a Digital Cable Modem (must connect to an available Ethernet jack). Dial-up Internet service does not work. Your Internet modem must support DHCP protocol.
  2. Land-line Telephone Service (not cellular)
    Connects using a standard RJ11 connection. Telephone service can be:
    • analog line (POTS)
    • VOIP
    • FIOS
    • Digital Cable phone service.
    Not compatible with digital PBX systems commonly found in office environments or residential facilities - unless an analog port is used.
  3. Standard electrical power (AC adapter plugs into a standard wall outlet). You must use the power adapter that comes with the CapTel 800i.
  4. Router - Depending on your set-up, a router may also be required to connect more than one device to the Internet. Router purchased separately.

Set up - outlets located in the same room

Outlets for the telephone, Internet, and power should all be located close to one another, in the same room that you are planning to use the CapTel 800i. If outlets are located in separate rooms, network power adapters are available (at an additional cost) to help connect the CapTel 800i.

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Set up - Internet connection located in a separate room

If your Internet access /outlet is located in a different room than where you plan to use the CapTel 800i, you need to determine a way to still connect your CapTel 800i to your Internet service. Some options:

Extra Long Ethernet Cable
Is the Internet connection close enough that an extra-long Ethernet cord would solve the problem? Order long Ethernet cable (available at no cost to CapTel 800i users).

Powerline Network Adapters
Uses your home's electrical wiring as an "extension cord" for the Ethernet connection. You plug the Ethernet cable into an adapter in the wall outlet for power, then do the same thing to connect to the Internet access in the room with the Internet modem Available through WCI or any local electronics store. Extra cost applies.

800i connections

Not enough Ethernet jacks to connect CapTel 800i

If there is not an available Ethernet jack in your DSL or Cable Modem you will need a Router that lets you connect more than one device to the Internet. The Router must support DHCP. Connect the Router to your DSL/Cable Modem. Then connect the CapTel 800i to the Router (using the Ethernet cable provided).

8Not enough Ethernet jacks to connect CapTel 800i

HOW TO - Change the size of the captions

You can adjust the font size of the conversation captions to be larger or smaller, making the captions easier to read. You need to change the font size before or after a call, you cannot change the font size during a live captioned call.

NOTE: Changing the font size applies only to conversation captions. The font size and style for your CapTel 800i menu Options always remains the same.

To change the caption font size:

1. With the handset hung up, press the YES button to see Options.

2. Press the DOWN button repeatedly until Display Settings is highlighted. Press the YES button to select.

3. Press the DOWN button until Set Conversation Font Size is highlighted. Press the YES button to select.

4. The display screen shows what the current font size setting is.

5. Press UP or DOWN buttons to select the font size you want: SMALL, MEDIUM, or LARGE.v

6. Once you've selected the font size, press the YES button to accept or press the NO button to exit.

7. Press the NO button repeatedly to exit out of the menu system.

NOTE: You need to adjust/select the caption font size before or after a call. You cannot adjust the caption font size during a live call.

HOW TO - Change the color of the captions

You can change the color of the caption font and the background color on the display screen to a color combination that you prefer. You need to set the conversation colors before or after a call. You cannot change the caption colors during a live captioned call.

Color choices include: WHITE, RED, GREEN,BLUE, CYAN, MAGENTA, GRAY, BLACK OR YELLOW.

NOTE: Changing the font/background color applies only to conversation captions. The font size and style for your CapTel 800i menu Options always remains the same.

To change the caption font and background color:

1. With the handset hung up, press the YES button to see Options.

2. Press the DOWN button repeatedly until Display Settings is highlighted. Press the YES button to select.

3. Make sure that Set Conversation Colors is highlighted. Press the YES button to select.

4. The display screen shows what the current text color and background color are set to, with an pointing toward the Text Color setting. Press the YES button to select Text Color.

5. A color palette appears on the bottom of the display. Use the UP and DOWN arrow keys to move through the various font color choices. When you find a font color you prefer, press the YES button to accept.

6. The display moves down to indicate Background Color. Press the UP and DOWN arrow keys to move through the various background color choices. When you find a background color you prefer, press the YES button to accept.

7. Press the NO button repeatedly to exit out of the menu system.

NOTE: Whichever color you select for text will not be available as a background color choice.

Problem: The display screen is blank

TIPS:

Problem: No dial tone

TIPS:

NOTE: The Ethernet connection with the CapTel 800i ONLY provides the captions. The CapTel 800i still requires telephone service to work. Hooking your CapTel 800i up to the Internet via the Ethernet jack does not give you Internet phone service. Whatever type of telephone service you use is still needed to make and answer calls.

Problem: CapTel display screen says "Check Network Settings"

Problem: CapTel display screen says "Waiting for Captions" but nothing happens or the CapTel dialing keys/buttons seem unresponsive.

TIPS:

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