CapTel News – Winter 2012
Helpful Tips for Using Your New CapTel Phone
At the Start of Your Calls
As your call begins, you may experience a slight delay from the
time you hear the voice of the other person until the time the captions
start. Once you hear the other person answer or notice the Signal Meter
flickering, begin speaking right away – even
before the captions start – to let the
other person know you are on the
line (so they won’t accidentally
hang up on you).
Explaining CapTel to Your Callers
You may choose to explain to your callers, "I am using a captioned
telephone for this call. It might take
me a moment to respond while
I read the captions." Or, you may
choose not to explain anything.
It is entirely up to you!
HELP - Just One Button Away!
Customer Service is here for you – day and night. Just
press the blue Customer Service button on your CapTel
phone, and you’ll automatically be connected to a
friendly Customer Service team member, ready to help.
Customer Service: Available 24 hours a day, 7 days a week. (Closed on major holidays.)
Adjusting the Sound Quality
For the best sound quality on every
call, take a moment to experiment
with two settings: Volume and Tone.
Volume control lets you increase the loudness of incoming sounds
to a level you hear best – up to
40dB gain during captioned calls.
Tone control adjusts for sound frequencies, making different
types of sounds easier to hear. If it’s easiest for you to hear high
frequency sounds (such as female
voices or children talking), set the
Tone control to High (by pressing the Tone button repeatedly).
If you hear better with low frequency
sounds (such as deep men’s voices), set the Tone control to Low (by
pressing the Tone button repeatedly).
Seeing Captions on Incoming Calls
CapTel 800 / 200 Users Only:
Your CapTel automatically provides captions on
every outgoing call you dial. How you see
captions on incoming calls (when people call you)
depends on how you setup your CapTel phone:
If you set up CapTel in 1-Line mode:
- Outgoing calls are captioned
- Incoming callers need to dial through
Captioning Service for you to see captions
- Callers Dial: 1-877-243-2823 then enter your
area code and telephone number
- For Spanish captions: 1-866-217-3362
- Residents of California, Texas, and Federal Relay users – refer to user manual for special dial-in number.
If you set up CapTel in 2-Line mode:
- All calls are automatically captioned
- Callers dial your number directly
- Requires: Second telephone line (charges may apply)
If you’d like to set up your CapTel in 2-Line mode,
please see the instructions in your CapTel
CapTel 800i Users get captions automatically
on every call – incoming or outgoing.
Answering the Call on a Different Phone
If you answer an incoming call
on a different phone and you wish to use the CapTel 800i,
simply pick up the handset on
your CapTel phone and press
any key on the number dialing pad.
CapTel 800 & CapTel 200
If you answer an incoming call
on a different phone and you hear a beep that reoccurs throughout
the call, the person calling you
dialed through the Captioning
Service. That means you can see captions during the call.
Simply pick up the handset on
your CapTel telephone. Your CapTel phone will detect the
beep signal and begin showing
you captions. Hang up the
extension phone right away
and continue the call using
your CapTel phone.
Updating your CapTel phone is easy
As part of CapTel's commitment to quality, the telephone software is occasionally updated to
take advantage of advancements in technology. You may see a notice on your CapTel display
informing you, "Update Available Press YES for Options". Simply follow the directions
on the screen to begin
the update process.
See What's Happening on the Line
This helpful square on the CapTel display screen lets you know when
there are sounds on the line (such as the other person speaking)
even if the sound is not loud enough for you to hear. If you see that the signal meter has stopped flickering, it means the other person is
done talking. Even when the other person has finished, you may s till
be waiting for captions. It is helpful to say something like “hang on a
second” or “one moment please” to give yourself a little time t o finish
reading the captions.
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