CapTel News from Ultratec – Spring 2010

• Calling 911: Know What to Expect
• Get the Message with CapTel
• Switching from 1-line to 2-line Mode
• CapTel 200: Register Your Long Distance Provider
• CapTel 800i: Ethernet Jack in the Wrong Room? No Problem.
• CapTel Sponsors Walk4Hearing Events

Calling 911: Know What to Expect

To reach help as quickly as possible in an emergency, all 1-Line CapTel 200 calls placed to 911 are connected directly to Emergency 911 services. 911 calls are not routed through the Captioning Service. This means you get immediate access to emergency personnel, but the call is not captioned in the same way as a traditional CapTel call. Instead of going through the Captioning Service, emergency personnel type messages directly to you.

Knowing what to expect during a 911 call will help make sure things go smoothly.

• Emergency 911 calls are treated as Voice Carry Over calls (VCO). The 911 operator will be able to hear everything you say. Then the operator types their response for you to read on the CapTel 200 display screen.
• You speak into the handset, just like you normally would. The 911 operator will hear everything you say. You will not be able to hear the operator, but they will type instructions to you which will appear on the CapTel 200 display screen.
• Emergency Services will know the number you call from and be able to send appropriate help based on your location.

Please check with your CapTel 200 user manual for full details.

Get the Message with CapTel

Miss an important call? CapTel makes it easy to view captions of your answering machine messages. Follow these easy steps:

Step 1
Make sure your answering machine is close to where your CapTel phone is located.

Step 2 (depends on which phone model you have)
With the CapTel handset hung up:

• CapTel 200 - Press the Menu button repeatedly until you see "Caption External Answering Machine Messages". Press the gray button next to OK.
• CapTel 800i - Press the YES button to see Options, then press the DOWN arrow key to highlight "Caption Answering Machine". Press YES to select.

Step 3
Lift the CapTel handset, and place the mouthpiece next to your answering machine speaker. While you do this, your CapTel phone connects to the Captioning Service.

Step 4
Once you see the Captioning Service is ready to caption, press the PLAY button on your answering machine. Captions will appear as the messages are played aloud. You can skip, re-play, erase, or save messages as you normally would with your answering machine. When you're done, hang up your CapTel phone. Note: You can also get captions of your voicemail messages. For more information, please refer to the user manual that came with your CapTel phone or contact CapTel Customer Service.

Switching from 1-line to 2-line Mode

2-Line mode is an optional way of using your CapTel 200 that relies on two telephone lines instead of just one.

Why Choose 2-Line Mode?

• People can call your phone number directly; they don't need to call the Captioning Service first.
• You can turn captions on/off at any time during the call.
• 2-Line mode supports telephone services such as *69 call back and some voicemail services.

To use 2-Line mode, you need a second analog telephone line that has its own wall jack and telephone number. The second line cannot just be an extension line. Your telephone service provider can install a second line if needed. The second line can be very basic: it does not require services like long distance, Call Waiting, or Caller ID capabilities. It should be a TONE supported line rather than Pulse.

Make sure your primary telephone line is plugged into the left jack (with a symbol under it) on the bottom of your CapTel 200. This phone line should be the telephone number you give people to call you.

Plug the second telephone line into the right telephone jack (with no symbol). Next change the "2-Line Mode" setting in the CapTel menu to be "ON". If you have a dialing prefix or Call Waiting block entered in the menu, make sure those settings are correct for Line 2. When using CapTel in 2-Line mode, most menu settings refer to Line 2 only.

You're now ready to start calling!

CapTel 200: Register Your Long Distance Provider

If you make long distance calls with your CapTel 200 phone, be sure to register your long distance provider with CapTel Customer Service. This ensures that any long distance charges on captioned calls will be billed under your existing service or calling plan. If you don't register your provider, any long distance charges you incur during captioned calls will be billed under your state Relay Service's long distance provider - which is typically more expensive than your individual calling plan.

Registering Is Easy:
by phone: 1-888-269-7477
online at: www.CapTel.com
by email: CapTel@CapTel.com
by fax: 1-608-204-6167

Encourage people who call you long distance through the Captioning Service to register their long distance provider as well, so that their calls to you are billed under their existing plan.

2-Line Mode or CapTel 800i
If you use CapTel 200 in 2-Line mode or if you use CapTel 800i, you do not need to register your long distance provider. Any long distance charges you incur will automatically be billed under your existing calling plan.

CapTel 800i: Ethernet Jack in the Wrong Room? No Problem.

Depending on how your home Internet access is set up, the Ethernet jack you need may be located in a different room than where you use the CapTel 800i. If there is no Internet access in the same room, you can use Network Power Adapters to set up your CapTel 800i. These adapters plug into standard power outlets and use your home's electric wiring to reach your Internet modem. Plug one Network Power Adapter in the room with the CapTel 800i, plug the other into the room with your Internet modem. Connect the Ethernet cable from the CapTel 800i to the adapter in its location, and connect your Internet modem to the adapter near its location. Limitations may apply depending on your home wiring. Contact CapTel Customer Service with any questions.

Network Power Adapters are sold at computer supply stores or available online at www.weitbrecht.com.

CapTel Sponsors Walk4Hearing Events

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