CapTel News from Ultratec – Spring 2010
To reach help as quickly as possible in an emergency, all 1-Line CapTel 200 calls placed to 911 are connected directly to Emergency 911 services. 911 calls are not routed through the Captioning Service. This means you get immediate access to emergency personnel, but the call is not captioned in the same way as a traditional CapTel call. Instead of going through the Captioning Service, emergency personnel type messages directly to you.
Knowing what to expect during a 911 call will help make sure things go smoothly.
Please check with your CapTel 200 user manual for full details.
Miss an important call? CapTel makes it easy to view captions of your answering machine messages. Follow these easy steps:
Step 2 (depends on which phone model you have)
2-Line mode is an optional way of using your CapTel 200 that relies on two telephone lines instead of just one.
Why Choose 2-Line Mode?
To use 2-Line mode, you need a second analog telephone line that has its own wall jack and telephone number. The second line cannot just be an extension line. Your telephone service provider can install a second line if needed. The second line can be very basic: it does not require services like long distance, Call Waiting, or Caller ID capabilities. It should be a TONE supported line rather than Pulse.
Make sure your primary telephone line is plugged into the left jack (with a symbol under it) on the bottom of your CapTel 200. This phone line should be the telephone number you give people to call you.
Plug the second telephone line into the right telephone jack (with no symbol). Next change the "2-Line Mode" setting in the CapTel menu to be "ON". If you have a dialing prefix or Call Waiting block entered in the menu, make sure those settings are correct for Line 2. When using CapTel in 2-Line mode, most menu settings refer to Line 2 only.
You're now ready to start calling!
If you make long distance calls with your CapTel 200 phone, be sure to register your long distance provider with CapTel Customer Service. This ensures that any long distance charges on captioned calls will be billed under your existing service or calling plan. If you don't register your provider, any long distance charges you incur during captioned calls will be billed under your state Relay Service's long distance provider - which is typically more expensive than your individual calling plan.
Encourage people who call you long distance through the Captioning Service to register their long distance provider as well, so that their calls to you are billed under their existing plan.
2-Line Mode or CapTel 800i
Depending on how your home Internet access is set up, the Ethernet jack you need may be located in a different room than where you use the CapTel 800i. If there is no Internet access in the same room, you can use Network Power Adapters to set up your CapTel 800i. These adapters plug into standard power outlets and use your home's electric wiring to reach your Internet modem. Plug one Network Power Adapter in the room with the CapTel 800i, plug the other into the room with your Internet modem. Connect the Ethernet cable from the CapTel 800i to the adapter in its location, and connect your Internet modem to the adapter near its location. Limitations may apply depending on your home wiring. Contact CapTel Customer Service with any questions.
Network Power Adapters are sold at computer supply stores or available online at www.weitbrecht.com.
Since 2006, the Hearing Loss Association of America (HLAA) has recruited thousands of people nationwide to help provide support for hearing loss prevention through its Walk4Hearing campaign. This spring, CapTel is sponsoring Walk4Hearing events around the country. Please consider participating in a location near you! For complete details, visit the HLAA website at: www.HearingLoss.org.
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