Frequently Asked Questions 
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Captioning Service hours
CapTel captioning service is available 24 hours a day, 7 days a week, 365 days a year. CapTel Customer Service is also available 24/7, excluding holidays. -
Voice-in phone numbers
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FCC Requirements for Long Distance Billing
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PIC / CIC Code Number
PIC stands for Primary Interexchange (or IntraLata) Carrier and identifies the long distance provider you use when you make a 1+ area code +xxx-xxxx call. A PIC code is generally a unique 7 digit number that starts with 10-1xxxx.
