Frequently Asked Questions 
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What is the Captioned Telephone (CapTel)?
Captioned Telephone (or CapTel for short) is a new telephone technology that allows people to receive word-for-word captions of their telephone conversations. -
How do I get captions on my phone calls?
The way you get captions on incoming calls (calls you receive) depends on if you are using CapTel in 1-Line mode or 2-Line mode. -
Can I get captions on my current telephone?
The Captioned Telephone requires a customized, built-in display screen to show the captions properly together with highly sophisticated electronics and software to handle both the voice and text. -
Is CapTel service available/planned for in my state?
Captioning Service is available in almost every state, and available nationwide to active Federal employees. -
How much does CapTel cost?
In many states, CapTel equipment is provided free or at a reduced rate to people with hearing loss. So the price for a CapTel phone may vary from state to state. -
Where can I get a CapTel phone?
CapTel equipment is available from your state's equipment distribution program or for purchase directly. -
How does Captioned Telephone compare to Voice Carry Over (VCO)?
CapTel phone users can simultaneously hear the voice over the phone and read captions of what is said. -
How does the Captioned Telephone compare to two-line VCO?
Captioned Telephone is similar to two-line VCO in that users get the benefit of both voice and text. -
How can I find out more about CapTel?
Please email us at: CapTel@CapTel.com and provide us with your name and address. -
I have VOIP phone lines - can I use CapTel?
