CapTel 800i FAQs 
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Do I need to plug CapTel 800i into a surge protector? Do I need to unplug it during a lightning storm?
Ultratec recommends plugging your CapTel 800i into a surge protector. -
What does "No Network Connection" prompt on my screen mean?
It means that your CapTel 800i is not receiving a signal from the Ethernet cable. -
Why can't I view Caller ID on my screen?
You need Caller ID service from your telephone service provider in order to see Caller ID information. -
I need to dial a number (dialing prefix) on my phone line to get an outside line. How do I do that with CapTel 800i?
Simply pick up the handset and dial the number needed to get an outside line. -
Can I use the Internet at the same time that I am on the CapTel 800i phone with captions?
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Is an in-line filter needed when I connect the CapTel 800i to a DSL line?
For the best sound quality, all telephones including CapTel 800i should be plugged into a DSL filter in your home. -
For Spanish captioning - do callers have to call the Spanish Captioning Service number first in order for me to get Spanish captions on the call?
No. Callers can dial your telephone number directly. -
Can I make international calls with the CapTel 800i?
Captioning support is only available for calls within the United States (including Alaska and Hawaii). -
How does CapTel 800i work?
The CapTel 800i connects to both your telephone service and to your Internet service. -
Change the size of the captions
