Problem: Display screen stuck at "Waiting for Captions"
TIPS:
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Try resetting the CapTel Phone by briefly unplugging the AC adapter and then plugging it back in. Wait for the blue CapTel logo to appear. The Captions button should be lit.
- Try resetting the network connection by unplugging the CapTel AC adapter, then turning off the Router and the Internet modem. Wait a few seconds, then turn on the modem (make sure it's fully reset, with lights going steady). Next, turn on the Router, making sure it is fully reset. Then plug in the CapTel 800i AC adapter, all in that order. Wait for the blue CapTel logo to appear.The Captions button should be lit.
- Try electronically resetting the CapTel phone to its original factory default settings. With the handset hung up, press 0 7 3 7 3 8 on the dialing keypad (zero RESET). Press YES to reset. WARNING: this will delete any saved phone numbers or speed dial buttons.
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