Comparison of 1-Line and 2-Line CapTel Phones
|Captions and voice are provided across one telephone line.
||Conversation is carried on one line, captions are provided on a second telephone line.
|Captions must be initiated at the start of a call.
||Captions can be turned on or off on demand, at any point in a conversation.
|Your callers must first dial the toll-free captioning service, then enter your number, in order for you to receive captions of their call.
||Incoming calls are automatically captioned. Your callers simply dial your phone number directly.
|Call-waiting tones may interrupt captioning support. You cannot use call-waiting during a captioned call.
||You can use call-waiting during a captioned call.
|Automatic call-back (*69) option cannot be used.
||Automatic call-back (*69) option is supported.
|Calls to 9-1-1 and 7-1-1 are treated as Voice Carry Over calls and routed to 9-1-1 and relay directly. The 9-1-1 or relay operator’s typed messages appear on the CapTel display, but you will not have sound over the phone line while receiving captions.
||Calls to 9-1-1 and 7-1-1 are captioned through the Captioning Service on the second line. Your conversation is conducted on the first line. You get both sound and captions of the call.
|Calls are automatically routed through the Captioning Service on outgoing calls only.
||Calls are direct between parties. On every call (outgoing or incoming), the Captioning Service is connected automatically through the second telephone line.
|Requires one standard (analog) telephone line.
||Requires two standard (analog) telephone lines.