Problem: CapTel display screen says "Check Network Settings"
Check that Internet access is working: Are you able to access the Internet via a computer in your home?
If you get your Internet access through your Digital Cable service, check that your TV is still getting cable channels. If not, your cable service may be temporarily down.
Do you have to enter a password every time you access the Internet? If so, you may need to connect a Router to your DSL or Cable Modem, and then connect the CapTel 800i to the Router.
If you've plugged the CapTel 800i into a Router, does your Router support DHCP? Check the specifications in the instruction manual that came with your Router. CapTel 800i does not work with Routers that support only static IP addresses. Your Internet service provider may also be able to help you identify how your Internet service is configured.
Check that your Internet modem (DSL modem or Digital Cable modem) supports DHCP. While most Internet modems support multiple protocols, some modems are set to only PPOE. CapTel requires DHCP support. Your Internet service provider can confirm/adjust the modem settings for you or advise if you need a different modem.
Your network Firewall security may be blocking communication from the network to your CapTel 800i. To check:
- Press any key to "wake up" the CapTel Phone if the screen is dark.
- With the handset down, press 0 4 7 4 6 3 6 on the number keypad (zero IPINFO). The CapTel display screen will show IP information about your telephone.
- Look at the display screen to see if any numbers are listed in the fields labeled "CAP IP" and "IP ADRR". If there are no numbers listed in these fields, contact your Internet Service Provider to ensure that your modem supports DHCP. If there are numbers listed in these fields, it means your Internet service is reaching the telephone, but captions may be getting blocked by your network Firewall. Contact your Internet Service Provider or consult the user manual for your modem or Router for instructions on how to adjust the Firewall security settings to include the CapTel phone. You may need to create a specific "rule" with your Firewall that allows the CapTel IP addresses to access your network.
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