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During outgoing calls (calls you place) the Captioning Service is connected automatically to provide captions. Make sure that the caption button is depressed and the light above the button is on. Then you just dial the phone number of the person you want to call, and the call will be captioned.
The way you get captions on incoming calls (calls you receive) depends on if you are using CapTel in 1-Line mode or 2-Line mode:
With 1-Line CapTel: To get captions on your incoming calls, your caller must first dial the toll free number for the Captioning Service and then enter your phone number. You will get captions during any call that is placed through the captioning service. If your caller dials you directly, the call will not be captioned. "Call Me" cards that list the toll free captioning service number are included with the CapTel phone. You can give the "Call Me" cards to people who call frequently. You can also customize, download and print Call Me cards.
With 2-Line CapTel: If you are using 2-Line CapTel, you simply press the caption button at any point in a conversation to get captions. Your callers dial your number directly to reach you, they don't need to dial the captioning service first. More about 2-Line CapTelWith CapTel 840i or 880i:
Just press the CAPTIONS button to see captions of any call – incoming or outgoing. You can turn captions on or off at any point in the conversation. More about how CapTel 840i works
Category: Frequently Asked Questions
Last updated on February 12, 2014 with 23668 views