CapTel Captioned Telephone
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How do I get captions on my phone calls?


With CapTel 840:

During outgoing calls (calls you place) the captioning service is connected automatically to provide captions. Make sure that the caption button is depressed and the light above the button is on. Then you just dial the phone number of the person you want to call, and the call will be captioned.

The way you get captions on incoming calls (calls you receive) depends on if you are using CapTel in 1-Line mode or 2-Line mode:

With 1-Line CapTel: To get captions on your incoming calls, your caller must first dial the toll free number for the Captioning Service and then enter your phone number. You will get captions during any call that is placed through the captioning service. If your caller dials you directly, the call will not be captioned. "Call Me" cards that list the toll free captioning service number are included with the CapTel phone. You can give the "Call Me" cards to people who call frequently. You can also customize, download and print Call Me cards.

With 2-Line CapTel: If you are using 2-Line CapTel, you simply press the caption button at any point in a conversation to get captions. Your callers dial your number directly to reach you, they don't need to dial the captioning service first. More about 2-Line CapTel

With CapTel 840i or 880i:

Just make sure the CAPTIONS button is on to see captions of any call. You can turn captions on or off at any point in the conversation. More about how CapTel 840i works

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Category: Frequently Asked Questions

Last updated on August 22, 2014 with 27152 views